General FAQ’s

What does Hachette Children’s Books publish?

Hachette Children’s Books publishes a wide range of fiction, non-fiction, illustrated and children’s books under imprints including Lothian Children’s Books and Hachette Children’s Books Australia. In general, the Australian publishing division of
Hachette Children’s Books does not publish short stories, anthologies, educational material or poetry.

Hachette Children’s Books also distributes titles from its overseas companies (see about us for more information)

What is an Imprint?

Hachette Australia has multiple imprints within 5 separate sales and marketing divisions; the different imprints are used to market the books differently. In some cases, this diversity has resulted from the takeover of smaller publishers (or parts
of their business).

Where can I buy Hachette Children’s Books titles?

Hachette Children’s Books titles are available from all good bookstores, and if your local bookseller does not have a title in stock, they can generally order it for you. We do not sell books through our website.

If you are a retailer, please contact our customer service department at Alliance Distribution Services (ADS) who will answer your queries.
Tel: +61 (02) 4390 1300
Email : adscs@alliancedist.com.au

How can I obtain a copy of your current catalogue?

The current Hachette Children’s Books catalogues can be viewed online and downloaded from our catalogue section, this section is only available to retailers with an ADS account.

If you are a retailer and would like to enquire about opening an account please contact
Alliance Distribution Services
PO Box 520, Tuggerah, NSW 2259
9 Pioneer Avenue, Tuggerah, NSW 2259

Customer Service: (02) 4390 1300
Free Call Fax (Australia Only): 1800 664 477
Email: adscs@alliancedist.com.au

How do I find a book by Hachette Children’s Books that is out of print?

When a title goes out of print, it is generally considered no longer available. Sometimes, however, a book which is out of print can be found through:

  • A visit to your local second-hand bookstore
  • An internet search. Try sites such as www.biblioquest.com.au: an Australian specialist search service for out of print, rare, collectable books and faulty books.

How do I write to an author?

The privacy of Hachette Children’s Books’ authors is very important so we cannot release personal contact details for any author, under any circumstance. However, we will forward correspondence to authors on behalf of readers.

Address correspondence to authors to:

Author’s Name
C/- Hachette Children’s Books (Publicity)
Level 17, 207 Kent St, Sydney, NSW 2000 (Please include your return address.)

Alternatively, you can send an email to us at media.enquiries@hachette.com.au
Although the utmost care is taken, we cannot take responsibility for the loss or damage of correspondence, or a lack of reply from the author.

How do I report an error in a Hachette Children’s Books title?

If you find an error or misprint in one of our titles, please send the book (or a copy of the page/s in question) with a letter explaining the problem to:

Hachette Children’s Books
Level 17, 207 Kent St
Sydney NSW 2000
Australia

Email: childrens.books@hachette.com.au

How do I report a faulty book or printing problem in a Hachette Children’s Books title?

Faulty books (e.g. with printing or binding problems) should, in the first instance, be returned to the original place of purchase. The retailer can assess the fault and offer a replacement book.

If it is not possible to return the book to its place of purchase, it can be sent, along with a letter explaining the problem to:

Hachette Children’s Books
Level 17, 207 Kent St
Sydney NSW 2000
Australia

Email: childrens.books@hachette.com.au

How do I request marketing material such as posters and bookmarks?

Send your requests for display material to:

The Marketing Department
Display material request
Hachette Children’s Books
Level 17, 207 Kent St
Sydney NSW 2000
Australia

OR Email your request to childrens.books@hachette.com.au
There is no charge for marketing material but it is subject to availability.

I am a member of the media. How do I request a review copy or an author interview?

You can request a review copy of a book or an author interview by sending an email to media.enquiries@hachette.com.au

A link is broken or I can see some inaccurate information. How can I contact the Webmaster?

If you notice an error or broken link on this website please send as much detail as you can regarding the error to

Email: childrens.books@hachette.com.au
Hachette Children’s Books
Webmaster
Level 17, 207 Kent St
Sydney NSW 2000
Australia

What are the optimal settings for viewing the website?

  • Internet Explorer 7+
  • Apple Safari 3+
  • Firefox 2+

My query is not covered here?

Try the following FAQ pages or alternatively email us with your query at childrens.books@hachette.com.au
BOOKSELLER LOGIN FAQ’s
AUTHOR/ILLUSTRATORS FAQ’s
PERMISSIONS FAQ’s
RIGHTS FAQ’s

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